EO.Trade. The best platform for beginners.

These Terms of Use constitute an agreement between you (“User”, “Customer”) and Anker (“Company”, “we”, “our”, “us”), governing your access to our websites: https://eo.finance/ , https://eo.trade/ , and https://miner.eo.finance/ (the “Site”) or mobile applications (the “Apps”) and use of any of our products, services or applications (the “Services”).

Please carefully read these Terms of Use before accessing the Site, Apps, and using the Services.

Acceptance

When you access or use the Site, Apps and Services, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use, whether or not you are a registered user. If you do not agree to these Terms of Use, or to any changes we may subsequently make to these Terms of Use, you must immediately stop accessing and using the Site, Apps and Services.

Your access to and use of the Site, Apps and Services is subject to your continued compliance with these Terms of Use, Privacy Policy and all applicable laws incorporated by reference. Your right to access and use the Site, Apps and Services will be terminated immediately, without any further action by the Company, if you breach any of the provisions of these Terms of Use.

Risk Disclosure

Trading or investing in virtual currencies involves a significant level of risk and is not suitable and/or appropriate for all Users. Please make sure you carefully consider your investment objectives, level of knowledge, experience and risk appetite before buying or selling any virtual currency. Buying and selling virtual currencies entails financial risks and could result in a partial or complete loss of your assets, therefore, you should not invest more than you can afford to lose. You should be aware of and fully understand all the risks associated with trading and investing in virtual currencies and seek advice from an independent financial advisor if you have any doubts.

Know-Your-Customer Policy

The Company reserves the right to conduct “Know your customer” (KYC) and/or “Anti-money laundering/Counter-terrorist Financing” (AML/CTF) checks and procedures on Users in accordance with applicable laws and regulations to prevent money laundering and/or terrorism financing and any transaction or activity that facilitates money laundering and/or terrorism financing.

You undertake to provide all documents and/or information requested by the Company in respect of conducting KYC or AML/CTF checks. If you fail or refuse to provide necessary documents and/or information requested by the Company in due time, the Company shall have the right to terminate your rights to use the Site, Apps and Services without any indemnification from the Company.

The Company reserves the right to reject the Users originating from and/or residing in high risk jurisdictions or jurisdictions with strategic AML/CTF deficiencies.

Restricted Locations

The Company does not provide Services to citizens and/or residents of any country where transactions in respect of, or with use of, virtual currency fall under the restrictive regulations. You shall immediately inform the Company should you become a citizen and/or resident of such a country while using the Site, Apps and Services.

Description of Services

Under these Terms of Use, the Company shall:

provide access to a platform where you can exchange one virtual currency for another;
provide access to an account that allows you to accept, store, and transfer virtual currencies;
provide access to a cryptocurrency mining software.
provide an application that will enable you to share your Internet traffic via your device with us and other Users.

You acknowledge and accept that the Company, at its sole discretion, may change, add, or rename the Services provided hereunder, without any prior notice given to User.

It is not within the scope of these Terms of Use to provide investment, financial, legal, tax, regulatory advice, or any other form of recommendation to the User. You acknowledge and accept that you shall make your own assessment of any transaction you plan to enter into, and you shall not rely on any opinion, material or analysis provided by the Company or any of our affiliates, employees, or other related parties as being an advice or recommendation.

The Company does not perform and/or support margin trading.

By sharing your Internet traffic via your device with us and other Users, you acknowledge and confirm that you do so freely and voluntarily without any degree of duress or compulsion whatsoever.

Users do not know which specific User shares/utilizes his/her Internet traffic. Upon receiving a request from a User to utilize a traffic shared from a particular jurisdiction, the Company shall either approve or decline the User’s request.

The number of devices any Customer can use per a single IP address shall be limited to one. We shall not allow Users to utilize any servers, VPNs, or proxy services when sharing your Internet traffic.

You acknowledge and agree that your shared Internet traffic can be used by legal entities to achieve various business goals.

Account Registration

In order to use the Services, you have to register an account through the Site or Apps. As part of the registration process, you have to accept these Terms of Use.

You must register and verify your account prior to performing any transactions in virtual currencies. The Company may, at its sole and absolute discretion, refuse to open the account for whatever reason but will notify you of any such refusal, promptly following the registration.

We will rely on the information supplied by you during the registration process and shall not be held liable for any errors, omissions or misrepresentations made in the information so supplied. You acknowledge and accept full responsibility for the correctness, validity and reliability of information supplied to us and for possible consequences that may result due to its unreliability and/or invalidity.

You acknowledge and accept that your registered account is not a bank account and virtual currencies stored in your account will not earn any interest.

You can store different virtual currencies in your account. We reserve the right to add or remove any virtual currency from the list of virtual currencies supported.

Each User shall register no more than 1 (one) account with the Company; and shall not open any new accounts if his/her account has been suspended or banned.

Account Maintenance

You must ensure that the information provided by you during the registration process, or any time thereafter is always accurate, truthful and up-to-date. You shall notify us promptly, but no later than 7 (seven) days after such change, of any changes in information and we shall not be liable for any loss arising out of your failure to do so. As per our AML/CTF obligations and internal procedures we may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.

All transactions are displayed in your account transaction history. Each transaction is assigned a transaction ID and shown in the transaction history. You should state the transaction ID when communicating with us about any particular transaction. You should regularly check your account balance and transaction history. You should report any irregularities or clarify any questions you have as soon as possible by contacting our Customer Service.

You understand and accept that we cannot guarantee the continuous availability, due to failures and/or errors, including failures and/or errors of technological nature such as failure of internet connectivity that may affect the access to the Site and Apps, which either you or we rely on and suspension of the Services availability due to maintenance, repairs, updates, developments and other issues outside of our control.

Security, Authenticity and Access

You are solely responsible for creating a strong password and maintaining adequate security and control when accessing the Site, Apps and Services. You are solely responsible for keeping your email address, telephone number and other contact details up to date in your account profile in order to receive any notices or alerts that we may send you. You should never allow remote access or share your computer screen with any third party when you are logged in to your account. The Company shall not be held responsible for any losses due to the compromise of account login credentials and/or your failure to follow or act on any notices or alerts from us.

We shall rely on any instructions coming from you or any person in possession of your login details as if these instructions were coming from yourself, without us making any further enquiry. It is your responsibility to keep your login details confidential and not to disclose them to any person, including any next of kin and/or member of immediate family, whether intentionally or unintentionally. We shall not be liable for any unauthorized access to your account by any third party unless this has occurred due to gross negligence from our part.

You understand and accept that we are unable to identify any instances where a person, other than yourself is using your account and performs transactions with your login credentials.

The Company reserves the right to revoke your access to your account at any time, where we deem necessary.

Where you have not carried out any activity and/or transactions for a period of time, as determined within reason by us, we reserve the right to carry out additional checks and/or request additional documentation from you before we allow you to resume any activity on your account.

Transactions

We will execute any transaction initiated by you, without any further enquiry. However, you agree and accept that we reserve the right to refuse execution of any transaction, at our sole discretion.

Information regarding the execution of any transaction can be obtained through your account where you are able to see relevant reports which show information about the status of your transaction, transaction history and current balances.

Transactions are final and cannot be reversed, cancelled or deleted.

Once you register an account with the Company, you will be able to fund your account with virtual currencies.

In order to fund your account with virtual currencies, you can transfer virtual currencies from your account(s) with third-party virtual currencies provider(s) into your account with us. You are not allowed to receive funds into your account from any third party.

Only holders of verified accounts will be able to perform withdrawal transactions.

You have the right to withdraw funds from your account at any time in accordance with the withdrawal procedures accepted and approved by the Company by using methods that are available and specified on the Site. You must have sufficient funds to satisfy your withdrawal request and to cover any applicable withdrawal fees.

We reserve the right to set limits on the units of virtual currency that you can withdraw on a daily or other periodic basis.

You understand and accept that the Company may require you to provide any additional information and/or documentation prior to releasing funds from your account.

Withdrawals can be made in any virtual currency supported by the Company.

Funds are considered to be withdrawn and released once your account has been debited with a respective withdrawal amount.

You acknowledge and accept that we shall not be responsible or liable for any losses if you have instructed us to send virtual currency to an address that is incorrect, improperly formatted, erroneous or intended for a different type of virtual currency.

Fees and Charges

In consideration for the use of the Services, you agree to pay the fees for completed transactions, as set forth in our Fee Schedule available on the Site.

You agree at all times to maintain a sufficient balance in your account to meet any relevant transaction and withdrawal fees. We reserve the right to reject any transaction if your account does not have sufficient funds.

We reserve the right to review and amend the Fee Schedule from time to time. Changes to the fees are effective as of the date they are posted on the Site, and new fees will apply to any transaction, which is performed following the effective date of such revised fees.

If you do not agree with our revised fees, you have the right to stop using the Site, Apps and Services.

If you have not been using your account for 3 (three) consecutive months, your account will be subject to a deduction of a fixed dormant account monthly fee. This fee will be deducted on the last day of each calendar month.

As of February 1, 2024, we shall charge Custodial Fees (for storing your crypto assets) on your account balances as follows:

10% Custodial Fee of the value of your account shall be charged on February 12, 2024.
15% Custodial Fee of the value of your account shall be charged on February 19, 2024.
20% Custodial Fee of the value of your account shall be charged on February 26, 2024.
25% Custodial Fee of the value of your account shall be charged on March 4, 2024.
On March 11, 2024, your account shall be closed and your positive account balance shall be deducted in full to cover our final Custodial Fees.

Prior to performing any transaction through your account, please make sure you have considered and understood all applicable fees, specified in our Fee Schedule. You hereby authorize the Company to automatically deduct any applicable fees directly from your account.

Force Majeure

The Company, including its affiliates, directors, employees, agents, contractors and service providers, shall not be held liable towards you for any failure to perform any obligation, if such failure is caused by circumstances beyond the reasonable control of the Company failing to perform its obligations under these Terms of Use.

For the purpose of these Terms of Use a force-majeure shall include, but not limited to acts of God, war, riot, arson, embargoes, civil commotion, strikes, labor disputes, equipment failures, bank failures, crypto asset market collapse or fluctuations, strikes, fire, flood, earthquake, hurricanes, tropical storms or other natural disaster or casualty, shortages of labor or material, shortage of transportation, facilities, fuel, energy, government regulation or restriction, acts of civil or military authority or terrorism, fiber cuts, weather conditions, breaches or failures to perform by third parties, technical problems, including hardware and software crashes and other malfunctions, failure of the telecommunications or information services infrastructure, hacking, SPAM or failure of any computer, server or software disruptions on account of or caused by vandalism, theft, phone service.

Personal Data and Privacy

We shall process your personal data during and after your business relationship with us, in accordance with the applicable data protection laws, as amended from time to time.

By accepting these Terms of Use, you acknowledge and agree that we shall process your personal data, which you provided to us upon registering your account and/or in the course of our business relationship.

You provide your explicit consent for us to access, process and retain any of your personal data for the purposes of providing the Services to you.

We will process your personal data in accordance with the provisions of our Privacy Policy, which is available on the Site.

If, during the course of our business relationship, there is a change in your personal data you must ensure that this data is updated and accurate by contacting us as soon as practically possible.

Please refer to our Privacy Policy for more information.

Tax Obligations

There can be tax consequences if you are trading or investing in virtual currencies depending on the jurisdiction where you reside. However, this will depend on your personal circumstances. You should seek independent tax advice if you are unsure on how this may affect you, as we do not provide any tax advice.

You are solely responsible for determining what, if any, taxes apply as well as for collecting, reporting and remitting any applicable taxes to a relevant tax authority.

You understand that tax laws are subject to change, and in the event they do, we reserve the right to debit your account for any tax payment which may be levied in relation to your transactions with us.

User Conduct

Users are prohibited to:

Copy or print any of the content, whether licensed by us or otherwise, unless and to the extent it is for your own personal, non-commercial use and you must retain all trademark, copyright and other proprietary notices contained in and on any such content.
Reproduce, download, modify, translate, add to, distribute, transmit, publish, perform, display, disclose, archive, upload, broadcast or sell, sublicense, index or exploit any part of the Site and/or Apps or the content thereon in any medium, either directly or through the use of any device, software, Internet site, web-based service or other means, without our prior express written permission.
Remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notices marked on the content directly or through other means.
Mirror, frame, screen scrape or deep link to any aspect of the Site/Apps or access any content through technology or means other than those provided or authorized by us.
Access the Site/Apps via any automated system, including, without limitation, by “robots,” “spiders,” “offline readers,” etc., or take any action that imposes, or may impose (as determined at our sole discretion), an unreasonable or disproportionately large load on our infrastructure.
Knowingly or recklessly upload invalid data or introduce viruses or other malware or software agents, whether harmful or not, to the Site/Apps, or tamper with, impair, damage, attack, exploit or penetrate the Company’s system or network, or otherwise attempt to interfere with or compromise the system integrity or security of the Company or any connected networks, or take any action to impact the proper operation of the Site/Apps and any use thereof.
Bypass the measures we may use to prevent or restrict access to or use of the Site/Apps, including by hacking into secured or non-public areas of the Site/Apps, circumventing any geo-blocking mechanisms or otherwise.
Use the Site/Apps to collect any personally identifiable information, including account names and email addresses, or use the Site/Apps for any commercial solicitation purposes, without our prior express written permission.
Attempt to reverse engineer any aspect of the Site/Apps or attempt to derive the source code (including the tools, methods, processes and infrastructure) that enables or underlies the Site, create any derivative works or materials of any kind using the content, whether or not you intend to give away the derivative materials free of charge, or otherwise build a business utilizing any aspect of the Site/Apps.
Use the Site/Apps in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity.
Install and use the Site/Apps on devices, which are not owned by the User.
Falsely increase the shared traffic.

Intellectual Property Rights

All intellectual property rights vested in any content located in or attributable to Site are owned by the Company. No User is allowed to copy, distribute, reproduce, republish, upload, transmit, modify or otherwise employ in any way any such content unless our prior written consent is given.

No right, title or interest in or to the Site, Apps, and Services is transferred to you and all rights not expressly granted are reserved. Any use of the Site, Apps, and Services that is not expressly permitted by these Terms of Use may be a breach of these Terms of Use and may violate copyright, trademark and other intellectual property laws.

Communication and Notices

We will communicate with you about any notice, instruction, request or any other communication via your account, and/or the Siite, and/or your registered e-mail.

All our contact details are available on the Site. Any communication from you to us shall be deemed effective on the date and time of receipt by us. It is your responsibility to ensure you have read all and any communication we may send you from time to time.

Both prior and following the establishment of the business relationship, you acknowledge and accept that our official language is the English language. The provision of any information, including marketing material, any translated version of the Terms of Use and/or any other communication, in a language other than our official language, is provided for convenience purposes only and the legally binding version shall be the English language version of such documentation. In the event of a dispute, the English version shall prevail.

You shall be responsible for keeping any information sent to you by the Company to be private and confidential.

We record all communication including any incoming and outgoing telephone conversations as well as all other electronic communications. You hereby acknowledge and confirm that you have been notified, in advance, about the recording of any telephone conversation or electronic communication between you and us.

Representations and Warranties

You hereby represent and warrant that you have not been coerced, or otherwise persuaded to use the Site, Apps, and Services.

If you are an individual, you warrant that you are at least 18 years old and you are legally permitted to buy, store, sell, and exchange virtual currencies in your jurisdiction.

If you are a legal entity, you warrant that you are not in breach of your own constitutional documents or any law of the jurisdiction where you have been incorporated.

You represent and warrant that you have been provided with a warning and understand that trading or investing in virtual currencies involves a significant risk of loss, and that due to the volatile nature of virtual currencies you should not invest more than you can afford to lose.

You represent and warrant that the information you provided us during the registration of your account is true and accurate. You represent and warrant that should any information provided during the registration process become invalid, you will immediately notify us in writing about any such change.

You represent and warrant that the funds you will use belong to you and are free of any lien, charge, pledge or other encumbrances. You further represent and warrant that all funds transferred to your account do not represent the proceeds of any criminal or fraudulent activities.

You represent and warrant that the use of the Site, Apps, and Services is at your sole risk. Neither the Company, nor its affiliates or respective employees, agents warrant that the Site and/or Apps will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from their use, or as to the accuracy, reliability or content of any information, service, or merchandise provided through them.

You represent and warrant that you are neither citizen nor resident of a country whose laws and regulations ban or limit the storage, transfer, use, and exchange of virtual currencies. You further represent and warrant that registering an account in your name does not violate any laws or regulations applicable in a country of your residence.

You represent and warrant that you have the necessary technical expertise and ability to review and evaluate the security, integrity and operation of any virtual currency that you decide to buy, sell, and exchange. You further represent and warrant that you have the knowledge, experience, and understanding of all the merits, risks, and restrictions associated with trading in virtual currencies.

You represent and warrant that you are acting solely on your own behalf, and you are not acting for a purpose of a trade, business or profession. You further represent and warrant that you are not using the Services for the purpose of speculative investment.

We represent and warrant that the Company is not an owner of any virtual currency available, and you shall be solely responsible for making transactions with any virtual currency.

We represent and warrant that we have taken all necessary measures, within our reasonable control and the state of the art, in order to guarantee the proper functioning of the Site and Apps and to minimize system errors, both from a technical point of view and material published, as well as to prevent the existence and transmission of viruses and other harmful components to the computer systems of Users; however, we do not guarantee that errors, failures or malign components (of any nature) shall be fully exempted at all times.

Neither the Company nor any of its affiliates, licensors, licensees, successors or assign its affiliates and respective directors, officers, employees and agents shall be held liable for your trading decisions.

Term and Termination

These Terms of Use take effect on the date when you access the Site and/or Apps, and register your account.

In the event of termination, the Company will return any assets stored in your account and not owed to us, unless we believe you have committed fraud, negligence or other misconduct.

Upon termination, any fees due or any expenses incurred by us as a result of the termination of these Terms of Use should be settled immediately, and any amount due or outstanding shall be directly deducted from your account.

You can close your account by providing a written notice to us, and upon receipt of such notice, a hold will be placed on your account to allow any then pending transactions to clear.

All virtual currencies appearing on the balance of your account must be withdrawn before closure of your account is finalized.

We shall terminate these Terms of Use and ban your account with immediate effect, notwithstanding any other action, and freeze all funds or assets in your account where:

we believe, at our sole and absolute discretion, that you have breached any provision of these Terms of Use, including other documents incorporated by reference;
we are unable to verify any documents and information you provide to us;
we believe, at our sole and absolute discretion, that your actions may cause legal liability for you, other Users or us;
you engage in illegal, unlawful or fraudulent activities;
we have reasonable grounds to suspect that you are directly or indirectly using the Site, Apps and Services in violation of your applicable laws or regulations;
we have reasonable grounds to suspect that you are directly or indirectly using the Site, Apps and Services for money laundering or terrorism financing;
we are directed to do so by applicable laws and regulations, law enforcement, regulatory authority or court order;
we believe, at our sole and absolute discretion, that there is another reason.

Limitations of Liability

You understand and accept that the use of the Services or any systems owned or used by the Company is entirely at your own risk.

You acknowledge and accept that you are entering into all and any transactions at your own risk, and we assume no liability for any loss whatsoever as a result of your trading activity with us.

Notwithstanding any other provision in these Terms of Use, the Company shall not be liable for any loss or damage caused by us or our employees or representatives in the event of:

negligence, fraud, breach of these Terms of Use, breach of any law and/or any other act and/or omission by you;
unavailability of our systems, other than in instances of wrongdoing by us;
you being unable to access your account or any other system, or any delay you may suffer when attempting to contact any of our staff, unless this is due to wrongdoing by us;
us taking measures to ensure compliance with any applicable law or regulation, including where we are precluded from processing any instruction from you, which may result in us breaching the applicable law;
such loss or damage, which is not a reasonably foreseeable result of any such breach.

We are not responsible for any delays, delivery failures, or any loss or damage which results from the transmission of information over any network, including but not limited to the Internet.

Except for a breach of these Terms of Use by you, a violation of intellectual property rights or indemnification obligations, to the maximum extent permitted by applicable law, in no event shall you or the Company and/or its affiliates and respective directors, officers, employees and agents be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, goodwill or profits, arising out of or in any way connected with the use or performance of the Site and/or Apps, the delay or inability to use the Site and/or Apps, the provision of or failure to provide the Services and/or functionality of the Site and/or Apps, or for any content, products or services obtained or purchased through the Site and/or Apps, or otherwise arising out of the use of the Site and/or Apps, whether based on contract, tort, negligence, strict liability or otherwise, even if the Company and/or its affiliates and respective directors, officers, employees and agents has been advised of the possibility of such damages. In countries where limitations of liability for consequential or incidental damages are prohibited, such limitations shall apply to the fullest extent permitted.

If you are dissatisfied with any portion of the Site and/or Apps or with any provision of these Terms of Use, your sole and exclusive remedy is to discontinue using the Site, Apps, and Services.

Under no circumstances will the Company and/or any of its affiliates, licensors, licensees, successors or assign its affiliates and respective directors, officers, employees and agents be responsible for any damage or loss resulting from hacking, tampering or other unauthorized access or use of the Site, Apps, and Services, your data or your account or the information contained therein.

We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. You waive and hold harmless the Company and its affiliates and respective directors, officers, employees and agents from any claims resulting from any action relating to your account or taken as a result of any such disclosure. The Company makes no representation that the Site, Apps, and Services are appropriate or available for use in all jurisdictions. Access to the Site, Apps, and Services from countries where such services are illegal is strictly prohibited. If you access the Site, Apps, and Services, you are solely responsible for compliance with all local and other applicable laws of your jurisdiction.

Indemnity and Release

You agree to defend, indemnify and hold harmless the Company, its affiliates and respective directors, officers, employees and agents from and against all claims and expenses arising out of the use (misuse) of the Site, Apps, and Services.

You expressly indemnify and absolve the Company (including its affiliates, respective directors, officers, employees and agents) from any responsibility for damage, losses or other liability arising from the transactions with virtual currencies, which are not supported by the Company. You shall bear full responsibility for such transactions.

You agree to indemnify and hold harmless the Company and its affiliates and respective directors, officers, employees and agents from and against any demands, losses, liabilities, claims or expenses made against the Company by any third party due to or arising out of or in connection with any breach by you of these Terms of Use, your violation of any third party right and your use of and access to the Site, Apps, and Services or any element or component thereof.

Without limiting anything set out above, you hereby release the Company and its affiliates and respective directors, officers, employees and agents from all damages, liabilities, claims, actions, demands and costs of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with these Terms of Use, the Privacy Policy and/or any use by you of the Site, Apps, and Services offered by the Company.

Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Use will continue in full force and effect.

Amendments

We reserve the right to modify or update these Terms of Use at any time for any reason, with or without prior notice to you, and any such changes to these Terms of Use will supersede and replace any previous Terms of Use effective immediately upon posting on the Site.

It is your responsibility to periodically review these Terms of Use as posted on the Site for any changes made. You expressly agree that in case of any disagreements or disputes, the latest version of the Terms of Use available on the Site at the time of the dispute shall prevail.

Your continued use of the Site, Apps, and Services after posting the changes to these Terms of Use will constitute your acceptance of such changes.

You should discontinue using the Site, Apps, and Services if you do not agree with any changes to these Terms of Use.

Assignment

These Terms of Use and any rights and licenses granted hereunder may not be transferred or assigned by you to any third party.

We may assign our rights under these Terms of Use without restriction and your prior consent.

Disputes

If any dispute or disagreement arises from these Terms of Use between User and the Company, User is strongly encouraged to first contact the Company directly to seek amicable resolution.

Feedback & Complaints

If you have any questions, comments or complaints about these Terms of Use, Site, Apps, and Services, please feel free to contact us by e-mail at [email protected]

Last update: December 28, 2023

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